Humans have a marvelous capacity for storing knowledge. It can be recalled on demand and applied with flexible in many contexts to solve problems. How can this knowledge be taught to new people to solve old problems, or find answers when there is no access to the expert? Law firms are realizing that systematizing their knowledge and processes can help them serve their clients better, provide better support for their employees, and boost the health of the firm as a whole. They are undergoing cultural shifts and utilizing technology and tools that make it simpler to develop repeatable procedures and …
Moving from human to institutional knowledge in a law firm
Humans have a marvelous capacity for storing knowledge. It can be recalled on demand and applied with flexible in many contexts to solve problems. How can this knowledge be taught to new people to solve old problems, or find answers when there is no access to the expert? Law firms are realizing that systematizing their knowledge and processes can help them serve their clients better, provide better support for their employees, and boost the health of the firm as a whole. They are undergoing cultural shifts and utilizing technology and tools that make it simpler to develop repeatable procedures and …